Terms of Service
These terms apply when you subscribe to Hexagon's domain and hosting service. By clicking Subscribe or paying an invoice, you agree to them.
1. Who we are
The service is provided by Devos Corporation Pty Ltd (ABN 41 547 426 683), PO Box 7050, Sippy Downs QLD 4556 ("we", "us"). "You" means the business named on the invoice.
2. What you get
- Registration and yearly renewal of your domain name (for example ypc.team) through our registrar partner, TPP Internet.
- Setup of an SSL certificate so your site and services run securely over HTTPS.
- DNS management: we configure and maintain the records that point your domain to your website, email and services.
- Reasonable support by email during business hours for changes to these settings.
3. You own your domain
The domain is registered in your business name and belongs to you. We manage it on your behalf. If you leave, we will transfer it to you or your new provider on request, as long as your account is paid up to date.
4. Price, GST and payment
- Prices are shown on your checkout page and invoice, and GST is added at 10%.
- The service is billed yearly in advance. Payment is due on the invoice date, by card through our secure payment page or by bank transfer.
- Card payments are processed by Stripe. We never see or store your full card number.
5. Automatic renewal
Your subscription renews automatically each year on the same date, so your domain never lapses. We will email you at least 14 days before each renewal.
6. Price changes
We will give you at least 30 days' written notice of any price change. The new price applies from your next renewal. If you don't accept it, you can cancel before the renewal date.
7. Cancelling
You can cancel at any time by emailing us before your renewal date. The service continues until the end of the period you've paid for. If you cancel, you are responsible for renewing the domain yourself after that date.
8. If a payment fails
We will retry the payment and let you know. If it is still unpaid 14 days after the due date, we may pause the service. A domain that isn't renewed can expire and may be lost, so please keep your payment details current.
9. Refunds
Domain registration and renewal fees are paid to the registry when we process your order and can't be refunded. Nothing in these terms limits your rights under the Australian Consumer Law.
10. Your responsibilities
You agree to give us accurate business details, keep your contact details current, and use the domain lawfully. The domain must not be used for spam, fraud or anything that breaches the registry's rules.
11. Things outside our control
We rely on registries, TPP Internet, certificate authorities and other providers. We will act quickly to fix any problem, but we are not responsible for outages or delays caused by them.
12. Liability
To the extent the law allows, our total liability to you in any year is limited to resupplying the service or refunding the fees you paid us in the previous 12 months. We are not liable for indirect loss, such as lost profits or lost data.
13. Changes to these terms
We may update these terms by giving you at least 30 days' written notice. The current version always applies from your next renewal.
14. Governing law
These terms are governed by the laws of Queensland, Australia.
Contact: info@sunshinemedia.com.au